Shipping / T&C's

SHIPPING / T&C's

Ordering DIRECT (via H.O or Agent)

DOMESTIC SHIPPING

We ship your orders via Australia Post or Courier whichever option you prefer during check out.

Whenever a courier is selected, it is best you be available at the delivery address during business hours, as your parcel maybe taken back to the courier DC (distribution centre) and you will be required to then call to arrange another drop off or may be required to collect it at a later date.

 

DELIVERY TIMES*

 

DOMESTIC Post Melbourne and
  Victoria 1-2 Business Days
  Other Capital cities 1-2 Business Days
  All other locations 3-7 Business Days
DOMESTIC Express Courier All States 1 Business Day *#
INTERNATIONAL (Airmail) Over 200 Countries 3-10 Business Days #

 

 

 

 

 

 

 

* Based on orders received and paid for before 12pm.

# Delivery time can vary depending on location and courier service chosen

 

Our customer service department is available during business hours to take your enquiry

email info@jolehomeretail.com

 

TERMS AND CONDITIONS

RETAIL ONLINE

Online Order Deliveries

Orders placed online before 12pm are normally processed within 1 business day and shipped out on same or next day. Should you require quicker delivery, please note this in your cart or select Express Post.

Prices
All prices shown are valid at time of upload. Prices charged will be those ruling at the time of the invoice/priceli
st and are subject to change without notice.

Payment - Online Orders

1. Credit card - via PayPal. You do not need a Paypal account to pay be credit card only an email address.

2. Direct Debit - Details are provided upon checkout. Your order will be dispatched upon receipt of funds.

Exchange/Refund

Change of Mind

Jole' Home are happy to exchange items within 10 days should you change your mind. However please keep in mind your credit or exchange will exclude any postal/courier charges. We will also refund within 7 days on any returned item, if you change your mind, excluding all postal/courier charges.

Clearance or discount stock

Jole' Home do not refund or exchange on "Change of mind" purchases on Clearance or discount items, please choose carefully when ordering. All orders will receive the discount that has been applied to the clearance product only. No exchanges accepted unless faulty within 7 days of receipt of your order. Please email us at service@jolehome.com.au.

Faulty Stock

Please contact us at service@jolehome.com.au should you have a faulty item within 7 days for an exchange or refund. Postal/courier charges will only be refunded if the returned item has been redeemed faulty upon inspection.

Conformity of Goods

Specifications and descriptions of products in this website, or in any of our printed material, are not intended to be binding and are intended only to give a general description of the products. Furthermore,  the colour reproduction of the product is a close representation, and is as accurate as the browser software / computer system used can show or printer can print. Items in this website or on any of our printed material are not shown to scale.

Data Protection
Information provided by you will be processed by Jole' Home or JCNR Co Pty Ltd, and used to provide you with the ordered products, for billing and accounts purposes and to keep records of the transaction. We do not forward your details onto any third parties.

We do reserve the right to adjust any terms and conditions without notice if necessary.

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WHOLESALE

Wholesale Orders
MOV - $500 for first orders, thereafter NO MOV.
Official Purchase order via phone, fax or email will be required on company stationary, signed and dated by buyer / purchaser.

Delivery
FIS for all orders over $1000 to Melbourne metropolitan areas. The freight of orders to metropolitan areas of Melbourne (below $1000), Canberra, Sydney, Brisbane, Perth and Adelaide are charged either the actual freight cost by carrier or 13% of the total value of the invoice, whichever is the lesser amount.  Orders under $500 and Goods sold at clearance will be charged the cost freight. Orders are shipped nationally between 1-3 business days from receipt of payment for first orders. Pending stock availability and delivery location. In some cases we can accept COD.

Prices
All prices shown are valid at time of upload/when printing has taken place. Prices charged will be those ruling at the time of the invoice/priceli
st and are subject to change without notice.

Payment - Online Orders

New account - Applications for new accounts with JCNR will be on a pro forma basis and payment will be required by credit card, cheque or direct debit at time of confirming your order. Applications must be completed in full and signed where indicated. Existing accounts - Payable within 30 days from the date of invoice. We reserve the right to charge 3% interest per month on all accounts exceeding 30 days. Credit card will incur 1.5% surcharge.

1. Credit card - Please call in to HO on 03 9402 1221 to have your card processed via our card facility.

2. Direct Debit - Details are provided on our Invoice. Your order will be dispatched upon receipt of funds.

3. Cheque - ONLY ACCEPTED FOR WHOLESALE - Please address cheques to JCNR Co Pty Ltd

****If payment is not received within our trading terms, your organisation will be liable for fees relating to debt recovery and legal action.****

 

Exchange/Refund

Change of Mind

Jole' Home do not exchange or refund on wholesale purchases due to "change of mind"

Clearance stock
All orders will receive the discount that has been applied to the clearance product only. No exchanges accepted unless faulty within 7 days ONLY. Anytime after this and only a credit can be applied.

Claims
All claims must be within 7 (seven) days of the invoice and must quote the invoice number. Please address all claims to service@jolehom
e.com.au

Title
All goods remain the property of and retain legal title to JCNR Co Pty Ltd until the purchase price of the goods have been paid for in full by the purchaser.

If payment is not received within our trading terms, your organisation will be liable for fees relating to debt recovery and legal action.

Conformity of Goods

Specifications and descriptions of products in this website, or in any of our printed material, are not intended to be binding and are intended only to give a general description of the products. Furthermore,  the colour reproduction of the product is a close representation, and is as accurate as the browser software / computer system used can show or printer can print. Items in this website or on any of our printed material are not shown to scale.

Data Protection
Information provided by you will be processed by Jole' Home or JCNR Co Pty Ltd, and used to provide you with the ordered products, for billing and accounts purposes and to keep records of the transaction. We do not forward your details onto any third parties.

We do reserve the right to adjust any terms and conditions without notice if necessary.

 

JOLE' HOME is a brand owned and

distributed by an Australian owned company

JCNR Co Pty Ltd

Trading as Jole' Home

PO Box 244 Reservoir, Vic 3073
Australia
service@jcnrcoptyltd.com

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